Toimituskäytäntö
Last Updated: June 2026
Thank you for shopping with Thepurepawshub. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.
Shipping Times
As a dropshipping business, our products are shipped directly from our suppliers and fulfillment partners.
Estimated delivery times are:
- Finland: 5–15 business days
- Europe: 7–20 business days
- United States & Canada: 7–20 business days
- Australia & New Zealand: 10–25 business days
- Rest of the World: 10–30 business days
Please note that delivery times are estimates and may vary depending on your location, customs clearance, carrier delays, weather conditions, and other factors beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
From time to time, we may offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.
Tracking updates may take several days to appear after shipment.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and other fees may apply depending on your country's regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible before your order is shipped.
Lost, Delayed, or Stolen Packages
While we work with reliable shipping partners, we cannot guarantee delivery dates.
We are not liable for delays caused by:
- Customs inspections
- Carrier disruptions
- Severe weather
- Public holidays
- Force majeure events
If your package appears lost, please contact us and we will assist in investigating the issue with the shipping carrier.
Packages marked as delivered by the carrier but reported as missing may require customers to contact the carrier directly or file a claim where applicable.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs of the damaged item and packaging
We will review the claim and work toward a suitable resolution, which may include a replacement or refund.
Multiple Shipments
If your order contains multiple items, they may be shipped separately from different warehouses or suppliers.
You may receive multiple tracking numbers and deliveries at different times.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Store Name: Thepurepawshub
Email: support@thepurepawshub.com
Alternative Support: thepurepawshub@gmail.com
We appreciate your business and are committed to ensuring a smooth and reliable shopping experience.