Refund policy

Last Updated: June 2026

Thank you for shopping with us. We strive to provide quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Right of Return

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, in accordance with applicable consumer protection laws in Finland and the European Union.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (order confirmation or receipt) must be provided.
  • The return request must be submitted within 14 days of delivery.

2. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Perishable goods.
  • Hygiene-sensitive products that have been opened or used.
  • Gift cards.
  • Downloadable digital products.
  • Items marked as non-returnable on the product page.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To process your claim, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the product and any damage or defect.

Upon verification, we may offer:

  • A replacement product.
  • A partial refund.
  • A full refund.

4. Return Process

To initiate a return, please contact our customer support team at:

Email: support@thepurepawshub.com

Include your order number and reason for the return.

Please do not return any item without receiving return instructions from our support team.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • Original shipping charges are non-refundable unless required by law.
  • We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to the original payment method used during purchase.

Refunds are typically processed within 5–10 business days, although processing times may vary depending on your payment provider.

7. Order Cancellations

Orders may be canceled before they are processed and shipped.

Once an order has been shipped, it cannot be canceled and must instead follow the return procedure outlined in this policy.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider or payment service.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

9. European Union Consumer Rights

Customers residing within the European Union may have additional statutory rights under applicable consumer protection laws. Nothing in this policy limits or excludes any rights granted under applicable Finnish or EU consumer legislation.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Store Name: Thepurepawshub
Email: support@thepurepawshub.com
Alternative Support: thepurepawshub@gmail.com

We are committed to resolving any issues promptly and fairly.